SUPPORT

Support

Mines Wins Gold Gems · Help & frequently asked questions

How do I play?

Place a virtual bet, then tap tiles to uncover gems. Each gem raises your multiplier. Cash out any time to bank your bet times the multiplier — but if you hit a mine, you lose that round's bet.

Is this real-money gambling?

No. The game uses virtual coins only. There are no in-app purchases, no real money, and no way to withdraw or convert coins to anything of value. It's a skill and timing challenge.

I ran out of coins. What now?

You can claim free coins once every 24 hours when your balance is low. If you're out and the timer hasn't reset yet, come back the next day for your free top-up.

How does the leaderboard score work?

Your score is your highest cashed-out multiplier. If you hit a mine, that round doesn't count — only successful cash-outs. Knowing when to stop is the whole game.

How do friend leagues work?

Create a league and share the 6-character invite code with friends. They enter the code to join, and you'll all see a private leaderboard ranked by best multiplier. Leagues require an internet connection.

My leaderboard or leagues won't load.

Leaderboards and leagues need an internet connection. The rest of the game works offline. If it keeps failing, close and reopen the app, and make sure you're online.

Will I lose my progress?

Your progress is saved on your device and synced anonymously when you're online. Deleting the app may remove local progress.

Still need help?

gye3094@gmail.com

We usually reply within a couple of days.